IamResponding.com - Know Immediately who is responding to your dispatch as soon as the pagers go off!

IamResponding.com User Help Information and Files

View the new IamResponding Help Center HERE

Welcome to IamResponding.com! All of the user interfaces of this system are designed to be as simple to use as possible, and many of the system features contain on-screen instructions. Detailed instructions of various system features are also available by clicking the applicable topics that are listed below.

We encourage the system administrators of every department/agency to schedule a live training webinar with our customer support team to learn fully how to use all aspects of this system.

Our customer support team is available to assist you live Mon-Fri, from 9:00 am - 5:00 pm (ET). Please call 315-701-1372.

For urgent support needs, technical support is also available 24x7x365, by emailing: [email protected], by tapping the "Tech Support" menu option in the menu bar of our apps, and/or via the "Contact Us" button on our website.

Answers to our most frequently asked support topics are listed here (more help files are in links below this section). Please take a moment to read through these topics, as you will most likely find the answer to your question in this document:

VIDEO TUTORIALS. Video help guides for many of the IaR features are available online here.

IF A MEMBER IS HAVING DIFFICULTY LOGGING INTO THEIR ACCOUNT: The log-in fields for agency log-in name, user name and password are capital sensitive, and MUST be entered with the correct combination of lower-case and upper-case letters. If you are not certain about your correct log-in credentials, there are 2 ways to recover your credentials: (1) The "Can't Sign In" button on the website log in page, and the "Forgot your credentials" link on the app log in page offer credential recovery tools and options Please try those options; (2) your credentials can be re-sent to you by having another member of your department do the following: log into your system online, go to the Administrative Functions page, then point to the Manage Members function, and select Re-send Log-in Credentials. They can then select you from the list, and have your credentials re-sent to you, as long as you also have your email address entered within your profile. If you do not have an email address in your member profile, then you or your local system administrator will need to add that to your online member profile.

If a member is still using the automatically generated user name and/or password from when their account was first created, they will want to change their user name and password to something easier to remember. This is done online only, by going to Administrative Functions --> Manage Members --> Edit a Member --> select their name --> click on the field they want to change, change it, and then click "Update" at the very bottom of the page

IF YOU ARE HAVING DIFFICULTY LOGGING INTO OUR APPS: (1) credentials can be re-sent to you by following the steps in the section right above this one; (2) all credentials must be entered cap sensitive; and (3) if you click the icon next to the password field, you'll be able to see the whole password as you type it to be able to verify its accuracy.

IF YOUR ISSUE CONCERNS NOT BEING ABLE TO OPEN THE SUBSCRIBER LOG IN SCREEN: You are likely using Internet Explorer, or you have pop-ups blocked (those need to be enabled for our site). Please download and use a current version of Google Chrome, Microsfot Edge, Firefox or Safari.

IF YOU WANT TO CHANGE YOUR USER NAME OR PASSWORD, go into your member profile (Administrative Functions --> Manage Members -->Edit a Member), click on the field that you want to edit, change it to something new, and click "Update" at the bottom of the page. If you do not have permission to edit your own profile, your local system administrator can do this for you.

IF YOUR ISSUE CONCERNS NOT RECEIVING DISPATCH NOTIFICATIONS VIA PUSH TO THE APPS, TEXT AND/OR EMAIL, then please check a few specific settings. First, go to your member profile via a computer (not the apps). Once you log in, go to Administrative Functions --> Manage Members --> Edit a Member, and select your name (if you do not have permission to get to that page, you will need your local administrator to assist you with this step). In the "Dispatch Information" section of your profile, make sure that you have selected to receive the type of dispatches that you want to receive, and that you have selected how you want to have them delivered. Also check your email and text message addresses to be sure that they are correct.

Next, for push notifications, go into your app, open the left side menu, and select the "Agencies and Settings" option (or just the "Settings" option, if you have that option in your menu). Open the settings for your desired agency, following the on-screen instructions. In your settings, in the "Incident Settings" section, be sure that you have clicked to receive Notifications, and that you have selected a ringtone. On Android devices, make sure in the same section to select "Popup window" under the "When a new incident arrives" option. Tap the "Done" button in the upper right corner.

On iOS (Apple) devices, please also then go into your device's General Settings (that's Apple's gear icon on your home screen), tap on the "Notifications" option, scroll down until you see the "IaR" logo and name, and tap on that. On that page, turn everything "On,", and also select the "Alerts" style of notifications. You should now be all set.

After you have done all of these steps, if you still have issues receiving push notifications of incidents, then it would be best to next re-set your push notification registrations. First , go back into your online member profile, as described above (Administrative Functions --> Manage Members --> Edit a Member, and select your name). Go to the "Activated Mobile Devices" section of your member profile. Click on the trash can icon next to each of your activated devices, scroll to the bottom of the page, and then click the "Update" button. Then go back into the "Settings" page of your app, and simply click the "Done" button in the upper right corner of the page. That will re-register that device to your profile. You should now be all set!

IF YOUR ISSUE CONCERNS NOT RECEIVING AUDIBLE ALERTS VIA YOUR ANDROID APP, most Android devices have multiple volume controls (one for your phone's ringer volume, one for notifications, and one for media) in the device's general settings. Your IaR Android app notification volume is controlled by the "media" volume setting if you have selected (in your IaR app settings) to receive notification sounds when your phone is in vibrate/silent mode. If you have not selected (in your IaR app settings) to receive notification sounds when your phone is in vibrate/silent mode, then your IaR app notification volume is controlled by the "notifications" volume setting. Please check each of those volume settings accordingly.

IF YOUR ISSUE CONCERNS CHANGING THE SETTINGS OF YOUR SYSTEM to modify duty categories, duty locations or response locations, please note that these changes are made by our customer support team, and will typically be addressed during normal business hours (Mon.-Fri., 9am-5:30pm EDT). You may also feel free to contact our sales team to request such changes, at 315-701-1372.

Recent new feature announcements are available here:

Activating Mutual Aid Features of IaR

Address Validation Tool

Mapping of Responding Members

Do Not Disturb Function

Station Alerting, Simplified App Notifications, Distance Measuring Tool and more new features (3.17.2016)

New AVL (vehicle mapping) and Pre-Plan features added (4.21.15)

New mapping options, new scheduling defaults, custom membership fields, and much more (3.24.15)

Entering and displaying your hydrants on your maps

Improving the parsing and mapping of your incident notifications

Entering and displaying more than 30 additional map markers on your maps

Best Practices Guides are available here: